Terms of sale

The seller is the sole proprietor identified in the legal notice. CitadelPlane is the commercial brand. Team features are described on the Editions page. The software remains subject to Elastic License 2.0.

The Stripe checkout summary displays the price, currency and applicable taxes before payment. Check the instance specified in your license request. After payment is confirmed, the license is made available in your account; you must then install it on that instance. If delivery fails, contact support with your order reference.

Team is an annual subscription that renews automatically. Price changes offered to new customers do not change the recorded terms of your existing subscription.

You can request cancellation through the Stripe portal from Account → Billing. Cancellation takes effect at the end of the current paid period. Check the confirmation and end date. If you cannot access billing, write to [email protected].

Refund conditions and withdrawal rights are explained on the Withdrawal and refunds page. Cancelling renewal does not automatically trigger a refund.

What Team provides

Citadel is software you install and operate on your own infrastructure. Team adds the permissions, scheduling and unattended-operation capabilities described on the Editions page. Hosting, servers and storage are supplied by you. Features described as planned or on the roadmap are not included as delivered capabilities.

Requirements and compatibility

Installation requires a Linux Docker host, Docker Compose 2.30 or newer, persistent storage and internet access to download the software. Shared installations also need secure HTTPS access and the network connections described in the installation guide. Check the release notes for supported architectures and version compatibility before installing or upgrading. You manage your infrastructure, access controls and backups.

License delivery, activation and renewal

A license is tied to the Citadel installation identified in the license request you confirm at checkout. Once payment has been verified and the license is ready, download it from your account and install it in that instance. Check the delivery status in your account; if delivery is pending or activation fails, contact support with your order reference and the error shown.

The license covers the paid subscription period. Renewal licenses must also be installed. Moving an instance-bound license to another installation requires a reviewed rehost request. Any included non-production instance is subject to the allocation shown for your subscription. After license expiry and its stated grace period, Team-only operations are restricted and Community capabilities remain available, as explained in the licensing guide.

Updates and assistance

Software releases and upgrade instructions are published through the documentation and release notes. You install updates on your infrastructure. Planned features and release dates are not commitments to deliver them. This does not limit any obligation to provide updates necessary to maintain conformity under applicable consumer law.

Personalized technical support requires a current paid Team period and an eligible subscription. Account, billing, licensing, bug-report and general enquiries remain available without paid technical-support entitlement. Existing support conversations remain accessible after that entitlement ends. Contact us through account support or email [email protected], including if you cannot sign in.

Consumer guarantees and remedies

Where French consumer law applies, digital content and services must conform to the contract. For continuous supply, conformity protection applies throughout the contractual supply period. For a one-off supply, it covers defects existing at supply that become apparent within two years. Required conformity updates are subject to the applicable statutory duration.

You may request correction of a conformity defect without charge, undue delay or major inconvenience. Where the legal conditions are met, you may obtain a proportionate price reduction or end the contract, including where correction is refused or unsuccessful, or the defect is sufficiently serious. Contact the seller through the details above to explain the problem and request a remedy. See the French Consumer Code provisions on digital conformity. These rights are separate from the commercial 14-day money-back guarantee and statutory withdrawal rights described on the refunds page.

The commercial money-back guarantee does not limit applicable statutory guarantees for digital content and services or other mandatory consumer rights. The final contractual disclosures, including the applicable statutory guarantee notice, must be completed before sales open. Using consumer mediation does not prevent consumers from pursuing judicial remedies.