Cancellation and refunds

Initial Team subscription purchases include a commercial money-back guarantee for 14 days from purchase. It supplements applicable statutory consumer rights and does not replace them. This commercial guarantee covers the initial purchase; statutory rights continue to apply to renewals.

Send your request to [email protected] with your order reference. You do not need to give a reason for changing your mind within this period. Do not send payment-card details.

For consumers, the statutory withdrawal period for distance contracts is generally 14 days from entering into the contract for services and digital content not supplied on a physical medium. You may notify us of your decision unambiguously by email or by post to the seller’s address in the legal notice. The template below is optional.

Accepting the terms of sale or downloading a license is not treated as a waiver of withdrawal rights. The portal does not collect a specific waiver of this right. Where statutory withdrawal applies, reimbursement follows the applicable legal procedures and deadlines, generally within 14 days after notification, using the same payment method unless otherwise agreed at no extra cost.

Withdraw from your contract here. Select your purchase, review your declaration and confirm. We record your request and email an acknowledgement with its contents and receipt date.

Withdrawal form

To: the sole proprietor identified in the legal notice; email: [email protected].

I hereby notify you of my decision to withdraw from the following contract: Subscription / order reference: Order date: Consumer’s name: Consumer’s address: Date: Signature (only for a paper submission):

You can copy this form into an email. It is not submitted automatically.

Cancellation takes effect at the end of the paid period. Open Cancel subscription to access Stripe billing and confirm your request. Cancellation and requesting a refund are separate actions.