CITADELPLANE / LEGAL & SUPPORT

A direct line to the team.

A question, an account issue or something to share? Choose the best way to reach us.

Email the team

Let’s talk.

For general questions, purchase enquiries or help getting back into your account.

[email protected]

No sign-in needed. Opens your email app.

Account support

Keep the conversation together.

Open a request, follow its progress and find previous replies in your account.

Open a support ticket

Sign-in required. Technical support depends on your plan.

A little context helps.

Describe what you need help with. For billing or licensing, include your order or instance ID. For account access, write from your account email if you can.

Your data, your questions.

Request access, correction or deletion of your personal information.

[email protected]Privacy policy

Looking for a quick answer?

Browse setup guides and product documentation, or check your purchase options.

Read the documentation Cancellation and refunds

Keep secrets private. Never send passwords, sign-in links, recovery codes, private keys or payment-card details.