CITADELPLANE / LEGAL & SUPPORT
A direct line to the team.
A question, an account issue or something to share? Choose the best way to reach us.
Let’s talk.
For general questions, purchase enquiries or help getting back into your account.
No sign-in needed. Opens your email app.
Keep the conversation together.
Open a request, follow its progress and find previous replies in your account.
Sign-in required. Technical support depends on your plan.
A little context helps.
Describe what you need help with. For billing or licensing, include your order or instance ID. For account access, write from your account email if you can.
Your data, your questions.
Request access, correction or deletion of your personal information.
[email protected]Privacy policyLooking for a quick answer?
Browse setup guides and product documentation, or check your purchase options.
Read the documentation Cancellation and refundsKeep secrets private. Never send passwords, sign-in links, recovery codes, private keys or payment-card details.